Workseal / Support
Need help with Workseal? Include enough technical context, but do not share customer photos, addresses, passwords or unnecessary personal data.
Email hello@apphletes.com with “Workseal support” in the subject. Include your Workseal account email, organisation name, app version, and a short description of what you expected and what happened.
Never send your password, email code, recovery code, store password or secret key. Only share customer content when strictly necessary and when you are authorised to do so.
For sync issues, check that the device is online, Workseal may sync in the foreground and the queue progresses after retrying. Do not uninstall the app while local photos are still waiting to upload.
For login issues, check the correct email address and newest email code. For subscription issues, first use Restore Purchases in the app, then manage the subscription through Apple or Google.
Verify that all required photos are synced before completing a job. A report is retained as a fixed version; later changes create a new version and do not alter the old report.
Contact support if report generation remains queued or fails. Include only the job number or internal technical reference, not the complete report content in ordinary email.
An owner or admin can manage team access. Report a lost device or suspected unauthorised access promptly so appropriate next steps can be determined.
You can also email hello@apphletes.com for a privacy request, account deletion or a potential security issue. Do not send sensitive content until a safe follow-up channel has been agreed.